kent.co.uk Help Guide
Are you stuck using kent.co.uk, need some help, or just want to find out more about the website? Follow the links to our tips, FAQ’s and help guide - all written as plainly as possible:
NEW Media Sharing Guide on kent.co.uk
NEW Guide RSS Feeds on kent.co.uk
NEW Guide to changing your profile picture
NEW Guide to changing a Featured Business Listing advert logo
Tips for getting the most from kent.co.uk
kent.co.uk Frequently Asked Questions
Tips for getting the most from kent.co.uk
Are you new to social networking? Here are our top tips for getting the most out of kent.co.uk once you’ve joined up:
- Make sure you add and update your interests on your Profile page (add interests one at a time, clicking Add in between). This helps the website to find and suggest other content which might be of interest to you.
- Upload a profile picture so that users and potential friends can identify you (especially if you share a common name with lots of other users).
- Add some of your favourite places and events to the site, as this helps build up more content for everyone else to share. Make sure to include a good description, as this is one of the areas our search tool looks at.
- Don’t worry if you can’t find any friends you know at first – as the site grows we will suggest more people you might know in your Friends tab, or you can invite local friends to come and join you on kent.co.uk.
- Search on your Groups tab to find other networks of like minded users. If there isn’t a group for your hobby or interest, why not create one?
- Please stay safe when using kent.co.uk. Never accept friendship requests from people you are unsure of, give out your personal details, or arrange to meet someone without letting other people know about it. You can find out more in our Safety Guide. If you are concerned about content you’ve read or the behaviour of other users, you can Report Abuse to us and we will investigate immediately.
- Likewise, please act in a responsible way when using the website, for the benefit of all our other users. Our Terms and Conditions have a strict policy on what is Acceptable Use including types of content you shouldn’t post and how you should treat other users. If you breach these terms, your content maybe removed or your account closed.
Frequently Asked Questions
BACKGROUND
What is kent.co.uk?
kent.co.uk is a new social networking website where you can communicate and interact with other people who live in, or who are interested in the county of Kent in the UK.
Who owns kent.co.uk?
kent.co.uk is a new venture owned and operated by Your Web Place Ltd.
What’s special about kent.co.uk?
kent.co.uk is not a directory, news, tourism, forum or listings site. It’s a social networking site where users can meet, interact and share content. However kent.co.uk is slightly different to other social networking sites you may have used in the past:
- The main focus of kent.co.uk is just on Kent, so you should see more relevant content and have more in common with the people you meet.
- As well as making friends and joining groups, you can also add details of your favourite places and events in Kent, and share this content with other users.
- All your content and friends can be viewed on an interactive networking map, so you can literally see your own customised version of Kent.
JOINING
Who can join kent.co.uk?
Membership is open to anyone over the age of 13 and is free of charge. You don’t have to live in Kent to join, although we do ask you what your connection with Kent is; you might live in Kent, have previously lived in Kent or have family connections with Kent. To join, simply visit http://www.kent.co.uk/signup.php and provide the information requested.
Can businesses join kent.co.uk?
Yes, businesses can now create a premium Business Profile on kent.co.uk, which lets you advertise your business, create groups or events, and recruit followers. To sign up, create a business profile.
SAFETY AND SECURITY
Will my details be made public?
Some of the information you provide will be visible to site visitors and other users, some just to people you choose to be friends with, and some personal details will never be divulged. Here are examples of each:
- Your profile photo, description and interests, along with information you add to public groups, events or places, may be visible to other registered users of kent.co.uk.
- Your general location, birthday, and information will also be visible to people you choose to become friends with.
- Information you add to private events or groups will only be visible to people you invite to join those groups or other existing members.
- Your exact postcode, email address and password will never be visible to anyone except the administrators of kent.co.uk.
What will you do with my personal details?
For your protection and reassurance, all your personal data will be kept securely and used in accordance with our privacy policy. We will never divulge your personal details to third parties without your permission.
Is kent.co.uk safe?
Just like the real world, the internet can never be completely safe, nut at kent.co.uk we have strived to create the safest possible online environment and give users the information and tools they need to ensure a risk free experience. You can find out more in our Kent Social Networking Safety Guide.
How are younger users kept safe?
We have a range of measures in place to protect younger users between the ages of 13 and 18, and inform them about the safe use of kent.co.uk and the internet in general. These measures include safety tools built in to the site, tools to help younger users manage their own safety, and education about potential risks. You can find out more in our Kent Social Networking Safety Guide.
PROFILES
What is my profile?
When you first log in to kent.co.uk or return to the site, you are usually shown your profile summary tabbed page, which has a dark grey band and tab at the top. The profile tab shows you your current personal profile details and summaries from your Events, Groups, Friends and Places tabs which are all colour coded throughout the site, and can also be accessed from the coloured tabs at the top of the page.
Who can see my profile page?
Some parts of your profile page like your photo and description may be seen by other registered users who are not yet your friends. Your full profile can only be seen by people you have agreed to become friends with.
How can I change my profile?
All the elements in your profile can be individually edited including your photo, interests and description.
Can I delete my profile?
Yes, you can remove your account at any time. You need to log into your account, click on Settings, then click the link to delete your account. Deleting your account is permanent, and removes all publicly visible information about you.
CONTENT
Who owns the content I post on kent.co.uk?
You own all the content you post on kent.co.uk, assuming it is your original material to own and not the intellectual property of someone else. When you post content to kent.co.uk you give us permission to use your content in the site in the form of a non-exclusive license. This means that we cannot sell your content and you can use the same content on other websites as well as kent.co.uk.
Can I post any content on kent.co.uk?
You can add information and photos relating to places, events, groups and of course yourself. However there are some basic rules you must follow which are detailed in our terms and conditions. The main guidelines for posting content are as follows:
- You must own the copyright or intellectual property of the text or images you are posting to kent.co.uk.
- You must have the permission of people shown in any photos you post to kent.co.uk.
- Content must not be offensive, illegal or abusive and we have the sole discretion to decide if content breaches these rules, and remove it.
Can I use other content I find on kent.co.uk?
The short answer is no - the content and material posted on kent.co.uk will either be the intellectual property of the user who posted it, such as images and text, or will be the copyright of kent.co.uk, such as page designs, logo’s or software code. You are not allowed to copy, reproduce, sell or distribute content from kent.co.uk other than your own. Find out more in our terms and conditions.
Can I have content I own removed from kent.co.uk if it has been put there without my permission?
If you find any content on kent.co.uk which appears to have been posted by another user without your permission, and which you can verify is your intellectual property, then please follow the procedure outlined in our terms and conditions.
User Help Guide
I have not received my verification email
Firstly, please check you junk mail or spam folders, as your email program may have mistakenly diverted the email to there.
If the verification email still hasn’t arrived after 1 hour, please submit an enquiry on the contact us page.
I logged in but can’t access the rest of the site
If you have been inactive on the website for more than 4 hours you will be automatically logged out and you will need to log back in again.
I cannot log in
Please check your email address and password are typed correctly. Also check if Caps Lock is activated on your keyboard.
If the log in details still don’t work, try clearing the cookies from your internet browser.
I have forgotten my log in details
Please click the Forgotten Password link in the log in box and follow the procedure.
NEW! Guide to Adding Photos on kent.co.uk
Personal Profiles: Adding or Changing Your Profile Picture
1. Log into your profile
2. Click on ‘Show/Edit Photos’
3. If you haven’t already uploaded your image to kent.co.uk, scroll down and use the ‘Upload a Photo’ tool. Browse for the image on your computer, give it a description, then click the ‘upload’ button.
4. In the box entitled Your Photos, click on the image you’d like to use as your profile picture.
5. Underneath the enlarged picture click on the link called ‘Make this photo my profile picture’
6. To change your profile picture in the future, just log back in to your profile and click on ‘Change profile picture’ under your image, or go back into ‘Show/Edit Photos’ and repeat step 4.
Business Profiles: Adding/Changing Photos and Logos
With a business profile, you can have two types of image or logo displayed; one as your main profile picture, and one as a thumbnail picture which appears in your Featured Business Listing advert. Both images can be the same if you wish.
To upload or change your profile page image, the process is exactly the same as adding or changing your Profile Picture for personal profiles as above.
To add or change the thumbnail image which appears in your Featured Business Listing advert, firstly upload the image by clicking on ‘Show/Edit Photos’. Scroll down and use the ‘Upload a Photo’ tool. Browse for the image on your computer, give it a description, then click the ‘upload’ button.
Then click on ‘settings’ at the top of the screen. Scroll down the page to the heading Create Your Featured Listing.
You should see all the images you’ve uploaded into your profile, so tick the radio button next to the image you’d like to use in your Featured Business Listing advert and click the Save button.
NEW: Kent Media Sharing Guide
The new media sharing application on kent.co.uk allows you to upload and share media of different types with your friends, through your personal profile or through any groups, places or events you have created.
To add or change the thumbnail image which appears in your Featured Business Listing advert, firstly upload the image by clicking on ‘Show/Edit Photos’. Scroll down and use the ‘Upload a Photo’ tool. Browse for the image on your computer, give it a description, then click the ‘upload’ button.
Your personal media sharing is managed by clicking on the purple Media tab which is visible when you log in to your kent.co.uk profile. Or you can share media for any Place, Group or Event you are an Admin of, by clicking on the Add Media link on the relevant age.
You can share the following types of media:
Photographs – kent.co.uk accepts most common image formats including jpeg and gif.
Video – you can embed and share videos from our third party video partners, YouTube and Kent TV.
Files – Upload and share common file formats including PDF and most common Microsoft applications.
Any type of media which you upload or share on kent.co.uk must comply with our terms and conditions of use, particularly regarding issues of Copyright, and Acceptable Use. If you are concerned about any media you see shared on kent.co.uk please contact us.
Photo Sharing
Photographs in most common digital formats can be can be viewed and shared on kent.co.uk. You can add a description to your images, and they can be viewed by your friends. Go to the purple media tab on your profile and click on the Photo button.
Video Sharing
Video clips from You Tube and Kent TV can be viewed and shared on kent.co.uk.
Find video on Kent TV
Find video on You Tube
Video clips are not actually uploaded or stored on kent.co.uk, but they are embedded into kent.co.uk from the site you find them on. So to share your video on kent.co.uk you will need to upload it to one of our video partners first; You Tube or Kent TV. Videos can be seen on your profile page by your friends.
How to share a video from You Tube:
Search for the video you’d like to share on http://www.youtube.com or upload it yourself first. Look underneath the video player of your video, and where you see the word Embed, click in the box next to it, highlight the html code for the video, and copy it. Return to kent.co.uk and your profile page, click Video and paste the embed code in the box shown. Add a title for the video.
Your video will now appear in the video section of Your Media Library on the right hand side of the Media page. Your friends will also see that you’ve shared a Video through their Media Feed. Video’s uploaded to groups, places or events will be seen by followers.
How to share a video from Kent TV:
Find the video you want to share on www.kenttv.com. Or upload it yourself at www.kenttvupload.com. Look underneath the video player of your video, and click the link which says ‘Embed this video’. Click in the white box to highlight all the html code, then right click and copy the code. Return to kent.co.uk and your profile page, click Video and paste the embed code in the box shown. Add a title for the video.
Your video will now appear in the video section of Your Media Library on the right hand side of the Media page. Your friends will also see that you’ve shared a Video through their Media Feed. Video’s uploaded to groups, places or events will be seen by followers.
File Sharing
You can add and share common formats of file to kent.co.uk, and share them with your friends, or with the followers/members of your groups, places or events. If you upload a shared file to a public group or event then the file will be publicly visible to all site users. If you upload a file to a private event or group, it will only be seen by other members/followers. To upload a file to your profile, click on the purple media tab and then click File. You can upload these types of file:
.ppt - PowerPoint Document
.pps - PowerPoint Show
.pptx - PowerPoint 2007 Document
.xls - Excel 97-2000 Document
.xlsx - Excel 2007 and above Document
.csv - Comma Seperated Values Document
.txt - Text File
.doc - Word 97-2003 Document
.docx - Word 2007 and above Document
.pdf - Adobe PDF